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Open ahh138 Legal account guidance

ahh138 Legal sets out how we handle your account, payment records, cookies, security checks and requests for changes.

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CONTACT ROUTES

Browse Legal help for account questions

A clear contact route matters when a policy question affects your account or payment record.

Account access path Use the Secure Account Access route when you need to ask about login details, identity checks or an account record. Include the email or phone detail linked to your account, but never send your password. Access remains subject to local law.
Payment record path For DANA, OVO, GoPay, QRIS, bank transfer or virtual account questions, attach the receipt reference and payment date. We use those details to trace the record without asking you to repeat sensitive wallet credentials.
Policy request path Ask us to correct, access or clarify personal data through the policy contact route. State the change you want and the account detail that supports it. We may need to verify ownership before changing a record or sharing account data.
DATA PRACTICES

Switch through ahh138 security controls

We apply the Legal policy to the practical steps behind your account, rather than treating it as a page to skim once.

Personal data

We use account details to create access, verify ownership and respond to policy requests. If your name, phone detail or other account record is wrong, contact us with the requested correction and we will assess the change against the account record.

Cookies

Cookies can help retain session settings and support account access across your device. You can review cookie controls in your browser. Turning some cookies off may affect the way Secure Account Access remembers a session or returns you to the lobby.

Account security

Keep your password private and check that the account detail used for verification belongs to you. We may request an ownership check before discussing records, changing access details or handling a payment question linked to DANA or QRIS.

Payment retention

Payment references may be retained so we can reconcile a wallet, bank transfer or virtual account record and answer a later status question. We do not need your wallet password or banking PIN to assess a receipt or transaction reference.

Policy changes

When this Legal policy changes, we update the wording on this page so you can compare the current approach before using your account. Check the page again after a material account, data or payment-record change that affects your activity.

Request ownership

You can ask who to contact about your data, request access to an account record or ask for a correction. We may ask for matching account details first, because releasing or changing information without ownership checks could expose your account.

Check Legal answers before opening

These Legal answers cover the questions we expect you to ask before creating an account or sending a policy request. They explain the practical link between account access, Indonesian payment records, security checks and your right to ask for a correction. If your situation is not listed, use the policy contact path with a concise description.

The ahh138 Legal policy covers account access, personal data, cookies, security checks, payment records and requests for access or correction. It also explains how we handle questions about DANA, OVO, GoPay, QRIS, bank transfer and virtual account references.

Yes. Account access and eligibility depends on local law. Check the current policy and the access path available to you before opening an account. We do not describe a service as available in every location or under every local condition.

Use the policy contact path and state which account detail needs correction, such as a phone or name field. Include a matching account reference, but do not send a password, wallet PIN or banking credential. We may verify ownership first.

Payment references help us match a transaction to the correct account and investigate a status question. This includes DANA, OVO, GoPay, QRIS, bank transfer and virtual account records. A receipt reference is useful; your wallet password is not required.

Cookies can retain session settings and help the Secure Account Access path return you to the right page. Browser controls let you change cookie choices. Some settings may affect login continuity, so check the browser prompt before removing them.

You can request access to an account record through the policy contact route. Tell us what record you want to understand and provide matching account details. We may complete an ownership check before discussing personal data or payment references.

Start with the policy contact path and describe whether your concern involves account access, data correction, cookies or a payment record. For DANA, QRIS or bank transfer questions, include the receipt reference and date while keeping passwords and PINs private.

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